Return & Refund Policy – blueورثہ

At blueورثہ, we value your trust and take pride in offering authentic handcrafted products. Please read our Return & Refund Policy carefully before placing an order.

1. Nature of Our Products

All products at blueورثہ are handcrafted, handmade, and fragile, including Camel Skin Lamps and Blue Pottery items. Slight variations in color, texture, or design are a natural part of the handmade process and are not considered defects.

2. Returns Eligibility

Returns are accepted only in the following cases:

  • The product arrives damaged during shipping
  • An incorrect item is delivered

Returns are not accepted for:

  • Change of mind
  • Minor design or color variations
  • Damage caused after delivery or due to improper handling

3. Damaged or Broken Items

If your order from blueورثہ arrives damaged:

  • Inform us within 24 hours of delivery
  • Share clear photos and/or an unboxing video as evidence

Claims without proper proof may not be approved.

4. Replacement Policy

For approved claims:

  • blueورثہ will provide a free replacement, subject to availability
  • Replacement shipping costs will be covered by us

Processing time for replacements is 7–14 business days.

5. Refund Policy

Refunds are issued only if a replacement is not possible due to stock unavailability.

  • Refunds will be made to the original payment method
  • Processing time: 7–10 business days

6. Prepaid Orders

For prepaid orders at blueورثہ:

  • Replacement is prioritized over refund
  • Approved refunds will be processed after verification

7. Shipping Responsibility

blueورثہ ensures secure packaging and careful dispatch.
Once the order is successfully delivered and received, responsibility transfers to the customer.

8. Contact Us

For return or refund requests, please provide:

  • Order number
  • Photos or videos of the issue
  • Brief description of the problem

Our blueورثہ support team will assist you promptly.

9. Policy Updates

blueورثہ reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting.

Thank you for choosing blueورثہ and supporting traditional handmade craftsmanship.